carelayer.

Get in touch

Contact your care agency

For account access, care records, document reviews or operational questions, contact the care agency that invited you to Carelayer. Use the agency email address from your invitation, employment information or onboarding materials. The form prepares an email in your own email application; it does not send or store your message in Carelayer.

For urgent care or medication concerns, follow your agency escalation procedure. Call 999 when someone is in immediate danger.

Prepare an email

Avoid including detailed health information unless your agency has approved email for that purpose.